FAQ

Answer

To help you choose the right size, please check our Size Guide available on each product page before placing your order. Compare the product measurements with your own measurements for the best fit. If you are between sizes, we generally recommend selecting the larger size for added comfort.
Product fit may vary depending on the fabric, design, and style. Please read the product description carefully for fit details and sizing information. If you need additional assistance selecting the correct size, feel free to contact our support team at sanssar.in@gmail.com and we will be happy to help you choose the most suitable size before placing your order.

Answer

At Sanssar, we want you to have a smooth shopping experience. If you are not satisfied with your purchase, you may request a return according to our return policy and Terms & Conditions.

To be eligible for a return:

• The return request must be submitted within the applicable return period after delivery.
• The item must be unused, unwashed, undamaged, and returned in its original condition with tags and original packaging.
• Items showing signs of use, damage, alteration, or missing original packaging may not qualify for return approval.
• Certain categories such as customized, final sale, promotional, or non-returnable items may not be eligible for return.

To request a return, please email sanssar.in@gmail.com with your order number, product details, and reason for return. Our support team will review your request and provide the next steps if your return is approved.

Refunds, exchanges, and return approvals will be processed according to our Terms & Conditions and applicable store policies.

Answer

Answer

Returns may not be accepted under the following conditions:

• The return request is submitted after the eligible return period has expired.
• The product has been used, washed, worn, damaged, altered, or is not in its original condition.
• Original tags, packaging, labels, accessories, or included items are missing.
• The item was purchased under final sale, clearance, promotional, or non-returnable categories.
• Customized, personalized, or made-to-order products cannot be returned unless received damaged or defective.
• The product issue is caused by misuse, improper handling, or normal wear and tear after delivery.
• Order details cannot be verified or required information is not provided.
• Return requests do not comply with our Terms & Conditions or store policies.

If you believe you received a defective, damaged, or incorrect item, please contact our support team at sanssar.in@gmail.com with your order details and supporting photos for review. All requests are subject to verification and approval according to our return and refund policies.

Answer

For hygiene, quality control, and policy reasons, certain items may not be eligible for return. These include:

• Customized or personalized products
• Items purchased during final sale, clearance, or special promotional offers
• Products that have been used, washed, worn, damaged, or altered after delivery
• Items returned without original tags, packaging, labels, or accessories
• Products showing signs of misuse or improper handling
• Gift cards, digital products, or non-physical items (if applicable)
• Any item specifically marked as Non-Returnable on the product page
• Products that do not meet the return eligibility requirements under our Terms & Conditions

If you receive a damaged, defective, or incorrect item, please contact sanssar.in@gmail.com with your order details and supporting photos. Our support team will review your request and provide assistance according to our return and refund policies.