About Sanssar
At Sanssar, clothing is more than just fabric — it’s a statement of identity, confidence, and individuality. Born from a passion for creativity and modern fashion, Sanssar is a brand that blends contemporary style with timeless comfort, designed for those who want to stand out without saying a word.
We believe that fashion should be accessible, expressive, and ever-evolving. Every Sanssar piece is thoughtfully designed to reflect bold ideas, clean aesthetics, and a fresh perspective on everyday wear. From casual essentials to trend-forward styles, our collections are made to fit seamlessly into your lifestyle.
Quality is at the heart of everything we create. We focus on premium materials, precise craftsmanship, and attention to detail to ensure every outfit not only looks good but feels exceptional.
Sanssar is not just a clothing brand — it’s a movement of self-expression. We celebrate originality, confidence, and the freedom to wear what truly represents you.
Delivery Information
Estimated delivery time: 2–7 business days
All prepaid orders are delivered using a secure One-Time Password (OTP) verification system. Once the delivery is successfully completed with OTP confirmation, the order will be considered fulfilled, and we cannot accept claims regarding non-delivery or missing packages.
For your security, please do not share the OTP with anyone until you have received the parcel in hand.
Choose a delivery option that fits your schedule and enjoy a smooth, hassle-free shopping experience with us.
Sanssar – Returns & Refunds Policy
At Sanssar, we aim to deliver high-quality products and provide a smooth, reliable, and satisfying shopping experience to every customer. We carefully work to maintain product quality and customer service standards. However, if you experience any issue, concern, or dissatisfaction with any product purchased from our store, our support team is available to assist you. Please contact us at sanssar.in@gmail.com with your order details, product information, and a clear explanation of the issue. Providing complete information helps us review and process your request more efficiently. Every support request will be evaluated according to our Terms & Conditions, return, refund, exchange, and support policies. Resolution eligibility may depend on order verification, product condition, delivery confirmation, and compliance with our store policies. We strive to respond within a reasonable timeframe and provide fair assistance wherever applicable. By placing an order with Sanssar, customers acknowledge and agree to our policies and procedures. Our goal is to build trust through transparency, quality service, and a better customer experience. For any support-related queries, please reach out to sanssar.in@gmail.com and our team will make reasonable efforts to assist you.
1. Return Eligibility
You may request a return under the following conditions:
The item is unused, unwashed, and in its original condition
All tags, labels, and packaging are intact
The return request is raised within 7 days of delivery
Returns will not be accepted if:
The product shows signs of use, damage, or alteration
The return request is made after the allowed time period
Items purchased under clearance, sale, or special offers (unless defective)
2. Return Process
To initiate a return:
Contact our support team with your order ID and reason for return
Our team will review and approve the request
Once approved, a pickup will be arranged or return instructions will be provided
Please ensure the product is securely packed to avoid damage during transit.
3. Refund Policy
Refunds are processed after the returned product passes quality inspection
The refund will be issued to the original payment method
Processing time: 5–7 business days after approval
For Cash on Delivery (COD) orders:
Refunds will be transferred via bank account or UPI (details required)
4. Exchange Policy
Exchanges are allowed for size or defective items only
Exchange requests must be made within 7 days of delivery
Subject to product availability
5. Damaged or Incorrect Items
If you receive:
A damaged product
A defective item
A wrong product
Please report it within 24 hours of delivery with clear photos or videos for quick resolution.
6. Shipping Charges
Return shipping may be free or chargeable depending on the case
If the return is due to our error (wrong/damaged item), we will cover the cost
For other returns, a small shipping fee may be deducted from the refund
7. Non-Returnable Items
Innerwear, accessories, or customized products (if applicable)
Items marked as “Non-Returnable” on the website
8. Contact Us
For any return or refund queries, please contact our support team:
Email: sanssar.in@gmail.com
Working hours: Monday to Saturday, 10 AM – 6 PM
